Cancellation Policy

You can tell us at any time that you will not be attending, by emailing support@touchgrass.in with your booking reference. We will release your slot so another player can take it.

Releasing the slot returns 80% of your entry fee. The remaining 20% is retained - see clause 1 of the Refund Policy for why. Tell us before the activity starts: once it has begun there is no longer a slot to release and no refund is due.

We cancel an activity only when we have to. When we do, every confirmed player is refunded 100% automatically - no request, no form, no fee - and told by email at the address on the booking, including guests who have no account to check.

Refunds are initiated as soon as the cancellation is recorded, and reach your original payment method within 5 to 7 working days.

Rain alone does not cancel a game - Nashik would lose most of its monsoon fixtures if it did. We call off an activity when the surface is unsafe, not when the weather is unpleasant, and we make that call as early as we sensibly can.

If we cancel for weather, clause 2 applies and you are refunded in full. If the activity goes ahead and you choose not to attend because of the weather, clause 1 applies and your fee is not refunded.

Sometimes an activity can be moved rather than cancelled. If we reschedule, we email everyone booked with the new date and time. Your booking and entry pass carry over automatically.

If the new slot does not suit you, tell us and we refund you in full. A reschedule is never allowed to become a fee you paid for something you cannot attend.

An open game created by a player can be cancelled by its organiser or by us. Either way, every paid player on it is refunded in full automatically, exactly as in clause 2.

We may also unpublish an open game before it runs - for an inaccurate listing, a venue the organiser has no right to use, or a conduct concern. Anyone who has already paid is refunded in full.

Tournament entries close at kick-off and cannot be withdrawn once the draw has been made, because the draw, the groups and the fixture list are all built from the confirmed entrant list. Withdrawing after that point forfeits the entry fee and may leave your group short.

If TouchGrass cancels or abandons a tournament before it starts, every entrant is refunded in full. If a tournament is abandoned partway through, we will tell you what we are refunding and on what basis, judged on how much of the competition was completed.

A waitlist place is not a booking and costs nothing, so there is nothing to cancel and nothing to refund. If a slot is released to you and you do not claim it within the window given, the place passes to the next person automatically.

We may cancel your booking and remove you from an activity if you breach our Terms of Service, if you put other participants at risk, or if we reasonably suspect fraudulent payment activity. Where we cancel for a breach on your part, no refund is due.

Cancellation notices go by email to the address on the booking. This is why the address you give at checkout matters - if it is wrong, a cancellation notice will not reach you. If a group chat exists for the activity, we post there as well, but email is the record.